So far, I've been to this installer 4-5 times for both of my vehicles (BMW 330i and GMC Yukon). I've been very happy with all of my tire installations. They work with the Tire Rack (on line tire store) and accept drop ships so that you don't have to bring your tires to the shop. There was only one incident that they over torqued my wheels and I mentioned that to them and they said ok. No problems since. However, I'd advise you look up the torque specs for your car and let them know ahead of time so they hand torque to the right spec.