I ordered a mesclun salad at lunch (NOT the 3 for $15 lunch). It arrived with yellow and slimy leaves in it. I pulled those leaves out and asked the hostess if the kitchen could make me another (this after she blindly stared at the offending leaves, like I was crazy to complain about them). A second salad came out, slightly better than the first, but still with slimy leaves in it. I asked the server Chelsea to take it back, and told her that I just didn't want to have a salad anymore. Three minutes later, the chef/owner (I think) comes out and proceeds to lecture me about how I should expect imperfect leaves in the salad because it's organic. I asked him if that includes yellow and slimy leaves, and he reiterated that it was organic, from a local farm, which he named. No apology from any of the staff, no offer to try to set things right.
I called the local farm later that day, and turns out they aren't even selling mesclun mix yet, it's too early in the season. Hmmm....
Chelsea never said ""excuse me' when interrupting our conversation to take our order. She didn't give me a second or two to catch my breath when I first showed up before asking what I wanted to drink. (Hint, servers, don't ASK what we want to drink, make SUGGESTIONS, like iced tea, lunch cocktail, something....you're supposed to sell, not just carry plates). The hostess never smiled, no one ever smiled. They just seemed pissed off that they were busy (why, I don't know on both counts) and that we were a late lunch table with two women.
We didn't order cheap, we weren't rude, we tried to be reasonable. My bread and butter plate were never replaced after they took it away with the dead leaves, and we had to ask for bread and butter, for which they made us feel like we were demanding.
I sent the owners a letter that afternoon. It's been a week now. As they don't seem to care, I am now resorting to this forum. I will never go back again.
Thank you.
Pros: hmmmm
Cons: well, read the review
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