We have always had very good luck with the staff at 2 day. They are extremely helpful and will find whatever you are looking for in the catalogs if it isn't in the showroom. They are responsive when you call to inquire about the status of the order and delivery. However, the 'deal' you get on the furniture is directly proportional to the quality. We haven't had the quality problem with our Stanis purchases (mid-line furniture). I would put them in the same league as Ikea - if you want something cheap to last a few years - this is a great place to get it.