We had an outstanding experience with Two Danes. It was one of the least pushy furniture places we went to--some reviews have indicated that the owners ignored them, but it was SUCH a relief for my husband and I to be able to peruse the store without being followed around by a sales associate. About 30 minutes into our wandering, someone asked us if we needed anything, showed us to a section we hadn't looked at yet, and then left again. This was PERFECT for us, because we do not make decisions quickly, and a bed is a big purchase for us. Once we had made a decision, I found the owner and let her know we were interested in the bed, but our concern was that we had originally wanted a bed with storage drawers underneath. The bed that was in our price range, and which we loved, didn't have any. She said it was no problem, they would add drawers for an extra $150. Done! We were thrilled. We purchased the bed on the spot. We couldn't arrange delivery that day, so we called early the next week and set it up over the phone. It was wonderful--they gave us an hour window for delivery and showed up EXACTLY on time! It was so convenient I was able to come home and supervise delivery on my lunch break. When the delivery guys noticed that there were some slight variations between the two sides of the bed, they went ahead and set it up so we could use it, but came back two days later with a replacement side so they would be identical--we would never have noticed, but that's how careful they are! We will absolutely be going back--they do have a lot of expensive things, but they have some real reasonably priced gems as well, and their amazing service has made us customers for life.