My first experience with this restaurant came with planning my 21st birthday. I called about 2.5 weeks in advance to book one of their private dining rooms for a party that I had of 25 people. Everything went fine on the phone, and I was told that I would be emailed a copy of the menu so that I could create a customized menu for my birthday dinner. I waited a week for the email before calling the restaurant back, because I was told that the person responsible for private dining had been in and out of the office. I called, explained that I was still waiting on the email, and was told that the man responsible would not be in the office until the next day. Hesitant, I (foolishly) hung up and waited until the next day for the email.
Still having not received it, I called back again and asked to confirm my reservations. The girl that I talked to had no idea what she was talking about and told me that I needed to call back at 3 so that I could talk to this elusive man in charge of private dining. I got off the phone, and then had a brief panic attack realizing that my birthday was now about a week away and I may or may not have a place for 25 people to eat. I immediately called back and requested to talk to a manager. She pulled up my information, told me that the reservation had been taken down, but that the room I had requested had been given to a corporate party.
Well........this was certainly not the news that I wanted to hear. I had never been contacted and told that I didn't have a reservation, and she apologized profusely for this incredibly inappropriate error, and promised me that I could have several tables in the front of the room instead, which was NOT what I wanted, so I canceled the reservations and found another place. I wrote a very long email and sent it to the manager, who then called, left me an apologetic voicemail, and urged me to call him back. I did so, left a voicemail, and never heard from him again.
For whatever reason, I decided to try this place again, because I heard that the food was amazing. A friend and I got to the restaurant about 45 minutes before our reservation (we planned on just walking around and checking out the hotel before our dinner), and checked in with the hostess, who told us that she could probably have us seated in ten minutes, so we just decided to wait. Well, an hour later, we still had not been seated and when we went back up to the hostess after seeing her seating guests who were freely walking in, she had completely forgotten our names and reservations, despite having walked past us for the past hour.
The one redeeming quality about this restaurant is that the food is ABSOLUTELY phenomenal. I ordered the arctic char (which is my top 5 of best entrees in nashville) and was blown away. However, I am hesitant to give this restaurant a 3rd chance until it can get its act together.
Pros: Excellent food, great decor
Cons: Unorganized management, service