I'm from NYC and regularly had the best cuts ever at Bumble & Bumble university. When I ran a search for B&B in Spokane this salon came up. I tried a few other salons and just wasn't happy. I asked if they all went to NY to learn the B&B techniques and was told that they do. I couldn't be happier. I've been happy with every cut I've had there. I simply started with a random 'junior' stylist, and was quite happy with my cuts. She moved and I requested another 'junior' and was also quite happy with her. I've never had a rude response, they take my coat and provide coffee. I find the price less than where I was going, at a Spokane Valley location. With the no tipping policy I consider it part of the price. I was tipping my stylist $5 anyway. I've also had color done with beautiful results. I highly recommend this salon. They are well known for their continuing education.